Refund
Policy

Our refund rules are strict and simple, with no fine-print surprises.

01Website projects

Before work begins: if you cancel before kickoff (before we start work), you receive a 100% refund of any payment you made.

After work begins: once work has started, all payments are strictly non-refundable. Your 50% advance reserves our team's time and covers work from day one, so it cannot be returned after kickoff.

If we fail to deliver: this is the one exception. If we fail to deliver what was agreed in your proposal, you are entitled to a full refund, including the advance.

02Monthly content packages

• You may cancel at any time. Cancellation takes effect from the next billing month, so you will not be charged again.
• The current month's payment is non-refundable, as our production team is already booked for it.

03If you go unresponsive

• If we receive no response from you for 14 days, your project is paused.
• If there is still no response after 30 days, the project is closed and the advance is forfeited. No refund will be issued.

To avoid this, just tell us if you need a break. We would much rather pause honestly than close your project.

04How refunds are processed

Approved refunds are sent to your original payment method within 7 working days.

Any transaction charges levied by the payment provider for processing the refund (such as gateway, bank, or network fees) will be deducted from the refund amount. These are third-party charges. We do not add any processing fee of our own.

05Contact

Questions about this policy: [email protected]